Help & handbook
Step-by-step guides for Cartelcity, plus rules, policies, and support. Pick a topic — we’ll point you exactly where to go.
Handbook
First steps
Create an account, log in, and learn your dashboard.
Open guideLevels & unlocks
From greenhorn onward: what unlocks when, and where XP comes from.
Open guideCrimes & energy
XP, cash, and cooldowns: how you climb levels.
Open guideBank & cash
Cash can be stolen. Bank money cannot.
Open guideHospital & health
Hurt or dead? Here’s how you get back on the street.
Open guideShop & ammo
Buy bandages, energy, and bullets.
Open guideClients & street
Find customers and sell product.
Open guideFamilies
Stronger together: found, join, treasury.
Open guidePlayers, mugging & attacks
PvP without chaos: rules and buttons.
Open guideFlying & cities
Three countries, nine cities, expensive tickets.
Open guideAccount & messages
Profile, bio, avatar, and inbox.
Open guideRanks & promotions
Level ranks plus humorous bank titles — what you unlock when.
Open guideDocuments
Game rules
What’s allowed and what’s not in Cartelcity.
Read documentPrivacy policy
What data we use and what your rights are. Updated: 26 August 2026.
Read documentTerms of use
The rules for playing Cartelcity. Updated: 26 August 2026.
Read documentFair play
Playing fair: what is and is not allowed.
Read documentSupport
Help, privacy questions and deleting your account.
Read document